SCORECARD PENGUKURAN KINERJA FUNGSIONALSISTEM INFORMASI PEMERINTAH DAERAH

Abstract

Information systems (IS) function is defined as all individuals, group, or department in anorganisation daily
responsible for information systems related activities in the organisation. This paper presents the development of a
scorecard to measure the IS function’s performance in the local government organization.This research is intended
to produce a comprehensive scorecard to measure the functional performance of information systems in public
organizations.It is based on a theoretical input–outputmodel of the IS function’s role in supporting organizational
effectiveness and IS Success. Founded on literature study in the areas of e-Government index, IS success, IS
organisation’s effectiveness, IS resources and capability, and IS function performance, 106 performance items were
identified. 207 data set from 15local goverment institutions (SKPD) were used to validate the measurement
instrument. The resulted performance scorecard covers five main dimensions, namely:1) Governance and Policy, 2)
Service Quality, 3) System Quality, 4) Information Quality and 5)Individual amd Organizational Impact. This study
highlights the importance of governance and policy aspects to increase the performance of the IS function,
especially related to the capability of IS function to perform a good quality planning, effective system adaptation
and good operational support.
Keywords: Scorecard, Functional Performance, Information System, Local Government Institution