ANALISIS PENGARUH CUSTOMER EXPERIENCE, INTENSITAS PERIKLANAN TERHADAP MINAT BELI GRAMEDIA.COM DENGAN BRAND AWARENESS SEBAGAI VARIABEL INTERVENING (STUDI PADA PELANGGAN GRAMEDIA SEMARANG)

Abstract

Gramedia bookstore is a company engaged in the retail industry by providing a network of bookstores
across Indonesia.. Gramedia bookstore launches virtual store from his bookstore is Gramedia.com aims
to expand the market share of the company. However Gramedia.com virtual store is having problems, is
the low purchase intention on Gramedia.com. Seeing these problems, this study aims to analyze the effect
of Customer Experience and Advertising Intensity against buying interest using Brand awareness as a
mediator variable (intervening) study on customer Gramedia bookstore Semarang. This study used non
probability sampling used for sampling. Data were collected from 117 respondents were selected using
criteria of judgment that should have never made a purchase products Gramedia bookstore at any
branch. Test method is a Maximum Likelihood analysis with AMOS program version 22.0. The result
show that the customer experience and the advertising intensity of the positive effect buying interest,
either through brand awareness as intervening nor affect directly. Then, brand awareness positive effect
on consumer buying interest Semarang Gramedia bookstore to buy a book on the virtual store products
Gramedia.com.
Keywords: e-commerce, retail, customer experience, Advertising Intensity, brand awareness and
purchase intention.