Riva’i, A., A. Aquinia, A. Afriyani, and F. Eksanto. “PELATIHAN TRANSAKSI APU -PPT DAN PELAYANAN PRIMA (SOP PERBANKAN) TENAGA OPERASIONAL PERBANKAN DI BANK AGUNG SEJAHTERA SEMARANG”. Jurnal Penamas, Vol. 8, no. 2, Dec. 2024, pp. 193 -99, https://www.unisbank.ac.id/ojs/index.php/penamas/article/view/10046.