UPAYA PENINGKATAN KUALITAS ROOM ATTENDANT DALAM PELAYANAN DI BIDANG TATA GRAHA

Abstract

One of primary objectives of planning the work of the Housekeeping Department is to ensure that all employees carry out their cleaning tasks in a consistent manner. The keys to consystency are the performance standards which the Executive Housekeeper develops, communicates and manages. Although these standards will vary from one Housekeeping Department to another, Executive Housekeeper can ensure consistency of cleaning by demanding 100 % conformity to the standards established by their department. When performance standards are not properly developed, effectively communicated, and consistently managed, the productivity of the Housekeeping Department suffers because employees will not be performing their tasks in the most efficient and effective manner.