Sentiment Analysis Of Internet Service Providers

Abstract

The public's impression of an internet service provider can be analyzed through their responses. One media that can be used to get this impression is Twitter social media. Social media can be used to get an honest response because usually, people will not hesitate to express their feelings indirectly.

This study will analyze public sentiment towards internet service providers by considering several aspects such as price, speed, and service. The method consists of three activities; the first is taking tweets from Twitter users that contain words related to internet service providers. The second activity is cleaning data and stopwords. The third is predicting whether the statements written by Twitter users are positive, negative, or neutral. Opinion mining obtained from Twitter users will provide an overview of the percentage of Twitter user comments on internet service providers.

The results of this study are in the form of visualizing the sentiments of Twitter users towards three internet service providers. This data can be used as a decision support for internet users in choosing a good internet service provider.