WAKHIT DWIJAYANTO1. “APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PADA SISTEM ANTRIAN DI BANK BPD JATENG PEMUDA”. Information Technology and Telematics, Vol. 7, no. 2, Oct. 2017, https://www.unisbank.ac.id/ojs/index.php/fti3/article/view/5470.