SISTEM INFORMASI INDEKS KEPUASAN MASYARAKAT DENGAN METODE PERBANDINGAN EKSPONENSIAL (MPE) DAN SKALA ORDINAL PADA UNIT PELAYANAN MASYARAKAT

Abstract

As a provider of public services, community services unit faced with many issues related to improving the quality of public services through the performance of good service and products quality services. To measure the performance of the public service units, required elements / indicators as a reference to provide an assessment of the results of the performance of public service units, above it needed an information system to bring the results of an assessment of the performance of the service unit. Making the information system is to use exponential comparison method (MPE) and the ordinal scale, "1. No Good, 2. Less Good, 3. Good 4. Very Good ". In service to the community organized by community services unit, community service performance measurement unit is using the guidelines keputusam MENPAN (Minister of Administrative) No: KEP / 25 / M.PAN / 2/2004 on general guidelines for the preparation of community satisfaction index agency services unit government. Results from this study is the formation of a Information System for Public Satisfaction Index can provide information about the quality of the performance of the public service unit.

Keywords : community services, community services unit, community satisfaction index, the minister's decision, general guidelines indexing society satisfaction.