PENGARUH KUALITAS PRODUK, PERSEPSI HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN ( Studi pada pelanggan Wardah Beauty House Semarang)

Abstract

This purpose of this study was to analysis the effect of service product, perceived price, and service quality to customer satisfaction of Wardah Beauty House Semarang’s customers. The population in this study were customers who made for minimal twice purchase of service and product at Wardah Beauty House Semarang. The number of samples studied were as many as 100 people were selected as respondents used purposive sampling technique. Data collection methods used in this study was questionnaire filled out by respondents. The analysis technique has been done by using validity test, reliability test, multiple linear regressions test, model feasibility test and hypothesis significance test. Data processing using SPSS Version 19th. The results of this study showed that perceived price, location and service quality have positive effect and significant on customer satisfaction. 

 Keyword: Service Product, Perceived Price, Service Quality and Customer Satisfaction