Pengaruh Kepemimpinan Melayani Terhadap Motivasi Bawahan Dalam Melayani Publik: Peran Mediasi Personaliti Agreeableness (Studi Pada Organisasi Publik Di Indonesia)
Keywords:
Servant leadership, public service motivation, agreeableness, public organization, Indonesia
Abstract
This study aims to reveal the influence of servant leadership on the motivation of subordinates in serving the public. This study examines the direct or indirect effect by examining the potential mediating role of agreeableness personality on the influence of servant leadership on the motivation of subordinates in serving the public. A total of 132 respondents participated in filling out the questionnaire. However, only 108 respondents' data were eligible for further testing. This study uses non-probability sampling with purposive sampling technique, namely by determining the criteria for respondents who work in public organizations in Indonesia, have worked for one year in the organization, and have worked together with their superiors for at least one year. Hypothesis testing was done by mediated regression analysis with the help of SPSS statistical tools. These results indicate that servant leadership has a significant positive effect on the motivation of subordinates to serve the public directly and indirectly, which can be fully mediated by agreeableness personality. An explanation of the findings is presented in the discussion section.
References
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Perry, L.J. 1996. Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity. Journal of Public Administration Research and Theory.
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Pekerti dan Sendjaya, 2010. Exploring Kepemimpinan melayani Across Cultures: Comparative Study in Australia and Indonesia. The International Journal of Human Resource Management. Vol.21 No.5.
Russell, F, R. 2001. The Role of Values in Kepemimpinan melayani. Leadership and Organization Development Journal. Vol 22 No.2
Shim, D.C., dan Park, H.H. 2019. Public Service Motivation in a Work Group: Role of Ethical Climate and Servant Leadership. Public Personnel Management. Vol. 48 No. 2, 203-225.
Stone, Russell, dan Patterson. 2004. Transformational vs Kepemimpinan melayani: A Difference in Leader Focus. The Leadership & Organization Development Journal.
Tuan, L.T. 2016. How Servabt Leadership Nurtures Knowledge Sharing: The Mediating Role of Public Service Motivation. International Journal of Public Sector Management.
Washington, Sutton, dan Feild. 2006. Individual Differences in Kepemimpinan melayani: The Roles of Values and Personality. Leadership & Organization Development Journal. Vol. 27 No.8.
Barbuto dan Wheeler. 2006. Scale Development and Construct Clarification of Kepemimpinan melayani. Group & Organization management, vol.31 no.3
Bandura. 1971. Social Learning Theory. Newyork: General Learning Press.
Bayram, P., dan Zoubi, K. (2020). The Affect of Servant Leadership on Employees Self Reported Performance: Does Public Service Motivation Play A Mediating Explanatory Role?Management Science Letters. Vol. 10, No. 8, 1771-1776.
Carter, Armenakis, Field, dan Massholder. 2012. Transformational Leadership, Relationship Quality, and Employee Performance During Continuous Incremental Organizational Change. Journal of Organizational Behavior.
Cooper dan Schindler. 2014. Business Research Methods. New York: Macgrow Hills Company.
Dierenddonck, D.V. 2011. Kepemimpinan melayani: A Review Synthesis. Journal of Management, vol. 37 no. 4.
Dierenddonck, D.V. Dan Nuijten. 2010. The Kepemimpinan melayani Survey: Development and Validation of a Multidimensional Measure. Journal Business Psychology. Vol. 26, 249-267.
Dwiyanto, Agus. 2011. Mengembalikan Kepercayaan Publik Melalui Reformasi Birokrasi. PT Gramedia Pustaka Utama: Jakarta
Greenleaf,R.K. 1977. Kepemimpinan melayani: A Journey into the Nature of Legitimate Power and Greatness. Mahwah, NJ: Paulist Press.
Haryokusumo. 2015. Tesis: Pengaruh Dimensi Spiritualitas Tempat Kerja pada Komitmen Organisasional dengan Dukungan Organiasional Persepsian sebagai Variabel Pemoderasi. Yogyakarta: Program Magister Sains dan Doktor Fakultas Ekonomika dan Bisnis Univeristas Gadjah Mada.
Irnawati, Ninien. 2012. Pengaruh Kecerdasan Emosi, Big 5 Personality Traits terhadap Kinerja Layanan dari Staff Course Consultant di EF English First Grup Surabaya. Tesis: Fakulas Ekonomika dan Bisnis Universitas Gadjah Mada.
Joseph dan Winston. 2005. A Correlation of Kepemimpinan melayani, Leader Trust, and Organizational Trust. Leadership and Organization Development Journal. Vol.26 No.1.
Kalshoven, Hartog, dan Hoogh. 2010. Ethical Leader Behavior and Big Five Factors of Personality. Journal of Business Ethics. Vol.100.
Liden, Liau, Meuser. 2014. Kepemimpinan melayani and Serving Culture:Influence on Individual and Unit Performance. Academy of Management Journal. Vol.57 No. 5.
Liu, Hu, dan Cheng. 2015. From the West to the East: Validating Kepemimpinan melayani in the Chinese Public Sector. Public Perssonnel Management, vol. 44 (1).
Mayer, Bardes, dan Piccolo. 2008. Do Kepemimpinan melayani help Satisfy Follower Needs? An Organizational Justice Perspective. European Journal of Work and Organizational Psychology, 17(2).
McClelland, D.C. (1961). Achieving Society. New York: Van Nostrand Reinhold).
Muller, D., Judd, C. M., & Yzerbyt, V. Y. (2005). When Moderation is Mediated and Mediation is Moderated. Journal of Personality and Social Psychology. Vol. 89(6), 852-863.
Parolini, Patterson, dan Winston. 2009. Distinguishing Between Transformational and Kepemimpinan melayani. Leadership and Organization Development Journal. Vol.30 No.3.
Parris dan Peachey. 2013. Encouraging Kepemimpinan melayani: A Qualitative Study of How A Cause Related Sporting Event Inspires Participant to Serve. Leadership, 9 (4).
Perry, L.J. 1996. Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity. Journal of Public Administration Research and Theory.
Perry, Hondeghem, dan Wise. 2010. Revisiting the motivational bases of public service: Twenty years of research and an agenda for the future. Public Administration Review, 70: 681-690.
Personality-testing.info. diunduh pada tanggal 4 Juni 2015. Big Five Personality Test.
Pekerti dan Sendjaya, 2010. Exploring Kepemimpinan melayani Across Cultures: Comparative Study in Australia and Indonesia. The International Journal of Human Resource Management. Vol.21 No.5.
Russell, F, R. 2001. The Role of Values in Kepemimpinan melayani. Leadership and Organization Development Journal. Vol 22 No.2
Shim, D.C., dan Park, H.H. 2019. Public Service Motivation in a Work Group: Role of Ethical Climate and Servant Leadership. Public Personnel Management. Vol. 48 No. 2, 203-225.
Stone, Russell, dan Patterson. 2004. Transformational vs Kepemimpinan melayani: A Difference in Leader Focus. The Leadership & Organization Development Journal.
Tuan, L.T. 2016. How Servabt Leadership Nurtures Knowledge Sharing: The Mediating Role of Public Service Motivation. International Journal of Public Sector Management.
Washington, Sutton, dan Feild. 2006. Individual Differences in Kepemimpinan melayani: The Roles of Values and Personality. Leadership & Organization Development Journal. Vol. 27 No.8.
Published
2022-08-05
How to Cite
Amir, D., & Sallatu, M. (2022). Pengaruh Kepemimpinan Melayani Terhadap Motivasi Bawahan Dalam Melayani Publik: Peran Mediasi Personaliti Agreeableness (Studi Pada Organisasi Publik Di Indonesia). Jurnal Bisnis Dan Ekonomi, 29(1), 52-65. https://doi.org/10.35315/jbe.v29i1.9009
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Articles
