ANALISIS PENGARUH KEPUASAN KERJA DAN KOMITMEN ORGANISASIONAL TERHADAP TURNOVER INTENTIONS

Abstract

Turnover intentions in hospitality industry is a signal of the employee turnover in the
industry. The company shall give a serious attention because a high turnover within a company
can interrupt activities and productivities. Beside, turnover can also create instability and
uncertainty of employee condition. According to the above, the researcher argues that it is
necessary to have a further examination about the relationship between job satisfaction and
organizational commitment, and turnover intentions in the hospitality industry. The deep theory
analysis of variables affecting turnover intentions brings the researcher to develop a research
model consisting of three variables which are job satisfaction, organizational commitment, and
turnover intentions as well as three research hypotheses. Data of job satisfaction, organizational
commitment and turnover intentions is obtained through interviews using questionnaires to 142
respondents who are employees of the Novotel Hotel. Then, data is analyzed using Structural
Equation Modeling (SEM) Technique of Analysis. The result of the three research hypotheses test
using SEM shows that job satisfaction has a positive and significant effect on organizational
commitment, organizational commitment has a positive and significant effect on turnover
intentions, and job satisfaction statistically proven that it does not have any significant effect on
turnover intentions. Based on that results, therefore the research questions are solved. That
turnover intentions is affected by organizational commitment. Therefore, in order to push the
turnover intentions in a low number, the management need to take efforts to improve the
organizational commitment of the employees.
Key Words: job satisfaction, organizational commitment, turnover intention